Contacts and provider details
The Noir service is provided by an individual applying Russia's special "professional income tax" regime (NPD) under Federal Law No. 422-FZ of 27 November 2018. The details below satisfy the Russian requirement that a site accepting payments from individuals publish the seller's details.
Provider details
| Full name | Vadim Aleksandrovich Tolmachev |
|---|---|
| Tax ID (INN) | 402404547192 |
| Tax status | Payer of professional income tax (NPD) under Federal Law 422-FZ, Russia's tax regime for the self-employed. Registration is evidenced by an extract from the official "Moy Nalog" tax app. |
| Line of business | Information technology services: subscription access to a hardware and software system for encrypted data transfer. |
| Phone | +7 920 870-08-00 |
| hello@heynoir.com | |
| Website | heynoir.com |
Support
Support is provided remotely by email, and service notifications arrive in Telegram once you have subscribed. A reply usually comes within 1 (one) hour during working hours.
| Support | The main channel is email: hello@heynoir.com |
|---|---|
| Email for written requests | hello@heynoir.com |
| Response time | Within 1 hour during working hours (Mon to Fri, 09:00 to 21:00 Moscow time); outside those hours, up to 12 hours |
| Support languages | Russian, English |
Personal data requests
Requests provided for by Russia's personal data law (Federal Law 152-FZ) should be sent to the provider's email address. They are considered within 30 (thirty) calendar days. More detail is in the data processing policy.
Service quality complaints and refunds
How to file a complaint and how a refund is handled is set out under Refund terms. Complaints are accepted by email.
Documents
- Terms of service, an English summary of the current public offer
- Data processing policy, an English summary
- Refund terms, an English summary
- Payment methods and payment security
The Russian originals are the legally binding versions: offer.html, privacy.html, refund.html.